We understand your concerns about privacy and want you to understand what types of information we collect and what may happen to that information if you use any of our Services.
You are not required to create a user account or provide any personal information to visit our website (https://www.volumestories.com). For our mobile application, you can download and access our app via the “Guest mode” feature which does NOT require you to create an account or provide any personal information.
You are required to create a user account to use our application to the fullest extent (subscribe, share, view the entire library, etc.). During registration, we require you to provide a name, password and a valid email address, along with a declaration of your date of birth.
Our services are only available to users of age 13 or above so as to create a safer environment. We do not knowingly collect personally identifiable information from children under 13. If we discover that a child under the age of 13 has provided us with personal information, we will swiftly delete that account and any associated information. If you are a parent or a guardian and are aware that your child has provided us with such information, mail us at firstname.lastname@example.org regarding the same.
Collection of Information
In addition to the information you provide during registration/sign-up, we also collect information regarding your use of our application and its content. The types of information we collect include your device type, device ID as well as your interaction with content within the app (likes, bookmarks, comments etc) so as to enhance your experience and provide all of our services.
Use of Information
We use your personal information to respond to your queries and requests and offer our services to you. For example, we may use your email to respond to your queries, and send you updates and notifications, while we use your Device ID to send personalised push notifications.
Sharing of Information
Public information -
Content that you have displayed publicly on the platform (does NOT include your email ID, date of birth and password) may be shared with other users as part of our social offering.
For Creators who upload content on our app, your posts may be visible to all the users using our service through our app, website or newsletters. Users may also choose to share dynamic links of your content (redirects back to our app) externally on other platforms.
Working with third parties -
We may work with trusted third parties to facilitate one or more aspects of the products and services that we provide to you. For example, we use your Device ID to send personalized push notifications via Firebase Cloud Messaging (operated by Google Inc.) and Apple Push Notification Service (operated by Apple Inc.). We also use your email ID for email communication via Sendgrid.
These parties are subject to confidentiality agreements with us and other legal restrictions that prohibit their use of the information we provide to them for any other purpose other than those discussed above unless you have explicitly agreed or given your prior permission to them for additional uses.
Sharing as required by law or asset sale -
In the event that we or certain of our assets are legally acquired, user information may be included among the transferred assets.
We strive to protect the personal information of our users, however, we will release personal information if required by law or in the good-faith belief that such action is necessary. We follow the law whenever we receive requests about you from a government or related to a lawsuit. We will notify you when we are asked to hand over your personally identifiable information in this way unless we are legally prohibited from doing so. When we receive requests like this, we will only release your personally identifiable information if we have a good faith belief that disclosure is necessary or appropriate under applicable law. Nothing in this policy is intended to limit any legal defences or objections that you may have to a third party's request to disclose your information.
Transfer of Information -
We have agreements with third parties and have adopted other security measures in place to protect against the loss, misuse and/or unauthorized alteration of the information under our control or under the control of our service providers. Your personally identifiable information is protected by utilizing both online and offline security methods, including passwords and restricted access to the places where your information is stored. Although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain free from security issues. In the event of a security breach involving your personal information, we will make any legally required disclosures to you in the most expedient time possible and without unreasonable delay, consistent with the legitimate interests of law enforcement, or any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.
Right to Erasure -
You have the right to delete your account and erase your information and upon deleting your account, all your information will be removed from our production systems. Usually, only an encrypted copy of your information will remain on our backup archives for 30-120 days, although we reserve the right to retain some of your information where there are valid grounds for us to do so under data protection laws. For example, for the defence of legal claims, respect freedom of expression, or where we have an overriding legitimate interest to do so.
You can delete your account by mailing us at email@example.com from your Volume registered email ID.
Don’t hesitate to contact us if you have any questions.
Contact us on firstname.lastname@example.org.